Apple Announces Ultracompact USB Adapter Exchange Program
Adapter prongs can break off; free replacement after Oct. 10
Apple® announced that under certain conditions the new ultracompact Apple USB power adapter’s metal prongs can break off and remain in a power outlet, creating the risk of electric shock.
Apple has received reports of detached prongs involving a very small percentage of the adapters sold, but no injuries have been reported.
Countries affected by the USB adapter recall:
The ultracompact USB power adapters were supplied with every iPhone 3G sold in the following countries, and may also have been purchased separately as an accessory:
How to exchange your iPhone adapter
Apple will begin to make replacement adapters starting on Friday, October 10, 2008.
There are two ways to exchange your current ultracompact Apple USB power adapter for a new, redesigned adapter.
1. Order a replacement adapter via the web. These replacement adapters will ship within three weeks of your order, starting on Friday, October 10.
2. Exchange your adapter at an Apple Retail Store starting on October 10, 2008
Apple will need to collect your iPhone 3G's serial number as part of the exchange process.
If you apply via the web, you will also need to provide your name and address so that Apple can send you a new USB adapter along with a shipment box so that you can return the affected adapter to Apple.
If you visit an Apple Retail Store, you need to bring your affected adapter(s) and your iPhone 3G(s) with you to complete the exchange process.
Customer safety is always Apple’s top priority so it has voluntarily decided to exchange every ultracompact power adapter for a new redesigned adapter, free of charge.
For more details on the exchange program please visit www.apple.com/support/usbadapter/exchangeprogram.
CUPERTINO, CaliforniaSeptember 19, 2008