Entertainment Magazine: Travel: Airlines: Delta Air Lines

Delta Airlines has added some new features

Delta offers service to more destinations than any other global airline with Delta and Delta Connection carrier service to 310 destinations in 54 countries.

Deta provides baggage drop and Online Check-In. Make ticket changes on delta.com website. No more need for change - credit cards accepted on board.

Delta also plans some new aircraft deliveries. Save time and checkin online (even with bags) when you book at Delta.com web site.

Delta's Best Fare Guarantee

The best Delta fares on the web— or your money back.

Delta knows that price is an important factor in your travel decisions, and you can shop with confidence at delta.com with their Best Fare Guarantee.

For eligible tickets, if you discover the same Delta itinerary (yes, that means the same flight, day, time, cabin, booking class, etc.) for a lower fare on Expedia, Travelocity or another online travel agency, Delta will refund your money or give you the fare difference and a $100 travel voucher.

Pay your tickets several ways

Plus, there are several ways you can pay for your Delta flight ticket. They include:

PayPal - A secure, quick and easy form of online payment that provides the security and convenience of paying with your bank or credit card without entering your account number. PayPal is currently offered as a payment option for new tickets purchased at delta.com for US customers.

Moneta - A secure, quick and easy online payment method that directly debits your checking or money market account. Moneta is currently offered as a payment option for new tickets purchased at delta.com for US customers. Click here for the complete list.

Pay with Miles - Customers with a Gold or Platinum AMEX can redeem SkyMiles for dollars off their next delta.com ticket purchase. Click here for more information.

Travel to Delta's expanding list of international destinations. Delta does not provide promo codes or promotional coupons. Delta's promotions are limited to discounts on certain flights at given times.

Delta's first Wi-Fi-equipped MD88

Wi-Fi earned its “Delta wings” its first Internet-ready MD88 took to the skies in October 2008. Engineers from Delta’s TechOps division and Aircell were onboard the aircraft to validate the system’s functionality. This was the first test flight of a Delta aircraft with Aircell’s Gogo broadband Wi-Fi system installed.

Two new customer experience features exclusively at Delta.com

Interrupted Travel Assistance

Here are a few things to know while you're in the airport, especially if you've missed your flight or it's been cancelled:

  • Delta will automatically rebook you on the next available flight.
  • Upon deplaning in any Delta hub cities, please review the gate information screens for up-to-date flight information.
  • Scan your boarding pass at any available Delta scanner to receive your rebooking itinerary and amenities (when applicable).
  • Delta scanners can be located at our service recovery centers,* gates (when not in use) and our kiosk machines.
  • Delta will make every effort to reroute your checked baggage on the same flight as you.
  • Service recovery centers are available in Atlanta, Boston, Cincinnati, Los Angeles, New York, Orlando and Salt Lake City.

Introducing Delta's New Kiosk Demo

Bypass the airport check-in line for your next flight, even if you're checking bags. Learn how with our new kiosk demo where we show you step-by-step how to speed through check-in. Visit delta.com/kiosk to learn more about Delta's check-in options.

The new Delta Sky Club

The Delta Sky Club has a special offer for the One-Day pass. Buy four One-Day passes to the Delta Sky Club and your fifth pass is free, now through October 31, 2009. That's a $50 savings! One-Day passes are good for unlimited access to any Delta Sky Club within one day.

Now is your chance for you and your friends to travel in style. Or, keep all five passes for you to escape to the Delta Sky Club. Premium perks at more than 50 worldwide locations include:

  • Complimentary Wi-Fi service for all members and guests at all domestic Delta Sky Club locations
  • Personalized flight assistance
  • Complimentary cocktails, snacks and other amenities
  • Satellite TV
  • Convenient and private restrooms

Once you experience the Delta Sky Club and want to purchase a membership, you can apply $50 to the cost of a one- or three-year membership within 60 days.

Delta Air Lines begins new flights between Atlanta and Brasilia, Brazil, in December 2009

Delta Air Lines starts nonstop service between Atlanta and Brasilia, Brazil on Dec. 17, 2009, subject to foreign government approval.

Delta will be the only U.S. airline to fly nonstop to Brasilia, Brazil's capital city, increasing to six the number of cities served by Delta in the country.

Delta has offered service between Atlanta and Sao Paulo for more than ten years, and has continued expanding throughout the years with nonstop flights between Atlanta and Rio de Janeiro, New York City-JFK and Sao Paulo, Atlanta and Manaus, and a direct one-stop flight connecting Atlanta to Recife and Fortaleza.

On May 21, 2009, Delta also will begin nonstop service between Los Angeles and Sao Paulo.

"As Delta continues to grow in Latin America, this new flight to Brasilia becomes a significant step in our expansion given the governmental and diplomatic activity in Brazil's capital," said Jim Cron, Delta's senior vice president of Global Sales and Distribution.

The new Atlanta-Brasilia flight will be operated with a Boeing 757-200ER, with 158 seats in Economy Class and 16 seats in BusinessElite(R), Delta's award-winning premium service.

Delta is offering a special one-way introductory fare of $399** for travel through March 30, 2010. Round-trip ticket purchase is required. Tickets must be purchased by March 23, 2009. Additional taxes/fees/restrictions/baggage charges may apply. Details are included.

Source: Delta Air Lines
ATLANTA, March 9, 1009 /PRNewswire-FirstCall/ --

Delta Air Lines Lowers Fares for Cincinnati Customers

New fare reductions position Cincinnati/Northern Kentucky as airport of choice for nonstop travel to more than 90 worldwide destinations

Delta Air Lines lowered business and leisure fares in domestic markets served from its Cincinnati hub.

The reductions offer more than 80 percent of customers flying to or from Cincinnati a significant savings on advance-purchase leisure and business fares to the hub's most popular destinations, including select cities in Florida, the Northeast and along the West coast.

Customers can take advantage of these new fares while enjoying convenient nonstop service to nearly 90 domestic destinations.

"Cincinnati/Northern Kentucky is the airport of choice for customers across the Tri-State Region and these new fares make it compelling for customers to choose the convenience of flying nonstop to more than 90 worldwide destinations from Delta's Cincinnati hub rather than wasting time and money driving to neighboring airports," said Glen Hauenstein, Delta's executive vice president - Network Planning and Revenue Management.

Delta Partners with TSA to Expand Mobile Check-in with Electronic Boarding Pass to Memphis International Airport

Memphis-departing customers can now check in and receive electronic boarding passes on Web-enabled devices

Delta Air Lines (NYSE: DAL) today announced it is putting even greater convenience in the hands of its customers by partnering with the Transportation Security Administration (TSA) to launch paperless check-in for domestic travel on nonstop Delta, Northwest and Delta Connection flights departing from Concourses A, B and C at Memphis International Airport.

Customers will have the option of using their mobile device to check-in and receive an electronic boarding pass via their Web-enabled devices.

"Delta's time-saving technology puts customers in control of their experience and provides them with valuable convenience," said Josh Weiss, Delta's managing director - delta.com and self service. "Passengers can now quickly check in and receive a boarding pass for their Delta, Northwest or Delta Connection flight while en route to the Memphis International Airport, in a taxi or walking from the parking lot to the terminal. The check-in process now can take place from anywhere, any time within 24 hours of flight departure."

Other airports currently offering mobile check-in to Delta and Northwest customers include; Minneapolis-St. Paul and Las Vegas; Detroit and Indianapolis (Northwest only); and New York-LaGuardia (Delta only).

Delta Air Lines is the world's largest airline. From its hubs in Atlanta, Cincinnati, Detroit, Memphis, Minneapolis-St. Paul, New York-JFK, Salt Lake City and Tokyo-Narita, Delta, its Northwest subsidiary and Delta Connection carriers offer service to 378 destinations in 66 countries and serve more than 170 million passengers each year. Delta's marketing alliances allow customers to earn and redeem either SkyMiles or WorldPerks on more than 16,000 daily flights offered by SkyTeam and other partners. Delta's more than 70,000 employees worldwide are reshaping the aviation industry as the only U.S. airline to offer a full global network. Customers can check in for flights, print boarding passes, check bags and flight status at delta.com.

Source: Delta Air Lines
MEMPHIS, Tenn., Feb. 27, 2009 /PRNewswire-FirstCall/ --

Your Customer Service Questions Answered at Delta!

Delta is constantly working to create a customer experience that is stylish, enjoyable and easy to understand! We encourage you to take this time to ensure the information you have about Delta.com is as up-to-date as possible on your affiliate website. For example, why don't you start promoting our two featured questions and answers exclusively at Delta.com:

What happens if I miss my flight or my flight is canceled?
We are automatically rebooking you on the next available flight. Scan your boarding pass at any available Delta scanner to receive your rebooked itinerary and amenities (when applicable) or visit any Northwest rebook cart. Delta scanners can be located at our service recovery centers, gates (when not in use) and our kiosk machines. Northwest scanners are located at rebook carts only. We'll make every effort to reroute your checked baggage on the same flight as you. Upon deplaning in our hub cities, please review the gate information screen for up-to-the-date flight information

If my luggage gets lost, what are the recovery steps?
We strive to have baggage returned to you within 24 hours. Scanning technology is used to quickly identify the rightful owner. Delta also supports the per-passenger baggage-liability claim of $3,300 and Northwest supports the per-passenger baggage-liability claim of $3,000.

We intend to ensure that your air travel experience will encompass the best customer service possible. We have outlined our responsibilities and how we will fulfill them in 12 key points known as our Customer Commitment, which can be found at delta.com/commitment and nwa.com/commitment.

Delta offers new changes

Business travel is all about getting from here to there, so we've made some changes to fast forward the time you spend between your starting point and your destination. We hope these improvements will help your customers' travel experience, especially for your more frequent business travelers:

Kiosks: Don't feel like waiting in line for your boarding pass? Our self-service kiosk offers a quick and easy check-in process, even when you're checking bags. Feel free to check in the family or change your seat - your boarding pass will be ready when you are.

Delta.com Tools & Services: No need to use multiple sites for your travel needs. We've got you covered at delta.com. Book your flight, reserve a hotel room and rent a car all in one place. Then, check in online from the comfort of your home or office up to 24 hours before your flight. Print your boarding pass and take off.

Breezeway: Don't wait to board. Or wait, that's fine too. Breezeway is a dedicated boarding lane that lets First Class, BusinessElite® and Medallion® passengers board at their leisure. So prepare for the flight at your own pace and, when you're ready, hop onboard.

Mobile Check-in: Stuck in traffic and running late? Save time at the airport with Mobile Check-in. Use your web-enabled cell phone to access delta.com, select Check-in, and follow the steps to receive a bar code. Scan your phone at a kiosk to print a boarding pass and you're on your way.

Delta Airlines News:

AMERICAN EXPRESS AND DELTA AIR LINES LAUNCH THE DELTA RESERVE CREDIT CARD FOR CONSUMERS AND SMALL BUSINESSES

American Express and Delta Air Lines (NYSE: DAL) are launching new premium co-branded credit cards for U.S.-based consumers and small businesses called the Delta Reserve Credit Card and the Delta Reserve for Business Credit Card. These new products will offer added value, flexibility and new benefits for Cardmembers who are most loyal to Delta.

Delta Air Lines Named the 2008 Green Cross for Safety Medal Recipient

The National Safety Council has announced Delta Air Lines as the 2008 Green Cross for Safety Medal recipient. The announcement was made at the Council's 95th Annual Congress & Expo opening session Monday, Oct. 15 being held here.

Established in 1999, the Green Cross for Safety Medal recognizes organizations and their leadership for outstanding achievements in safety and health, community service and responsible citizenship. Superior work to advance safety and health with practices consistent with the mission of the National Safety Council are essential to selection for the award.

Delta Airlines merger with Northwest Airlines to offer better service, competitive fares

Delta and Northwest are joining together to create America's premier global airline.

This is exciting news for both companies, who together will offer people more choices, competitive fares, and a superior travel experience to more locations than any other U.S. based airline.

This combination will be built on two complementary networks that will create a more stable platform for future growth in the face of significant economic pressure from volatile fuel prices and intense global competition.

Delta will preserve all the hubs of the two carriers and offer enhanced international access to small communities. In addition, as a stronger company, Delta said it will also be able to invest in the fleet and innovative services that will improve the customer experience and expand global options, according to a company press release.

While the merger is undergoing review, which is expected to be completed later this year, it will be business as usual at both airlines. SkyMiles customers will continue to earn and redeem miles. Delta customers will continue to book and buy tickets. Upon closing of the transaction, we intend to combine operations under the Delta brand.



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