VirtualMall: Lands End

A Helping Hand for Holiday To-dos

Lands' End Specialty Shoppers Are Personal Elves during the Holidays

The holidays are coming, and many people are making their lists and checking them twice; to-do lists, that is. In a recent survey conducted for Lands' End, almost two-thirds of people (62.7 percent) said that they wish they had more time to complete their to-do list, and over half (53.8 percent) said they wish they had a holiday elf to help them with their tasks. Lands' End Specialty Shoppers are like having personal elves at the holidays to help make gift giving easier and more convenient.

"Outstanding customer service is the cornerstone of Lands' End's business, and while the holidays are an exciting time for customers, they can also be very hectic," said Joan Conlin, Lands' End vice president of customer sales and service. "Our Specialty Shoppers allow us to provide people with the extra personal attention that can relieve shoppers' worries and bring added joy to the season."

Holiday Helpline

What should I buy my mother-in-law? Will this scarf and down jacket go together? Which style of monogramming will she like the best? How do I care for cashmere? Will my packages arrive in time for Christmas? Lands' End Specialty Shoppers are available to answer these questions and many others at 1-800-746-3467, between 7:30 a.m. and midnight central time seven days a week.

Lands' End Specialty Shoppers have many years experience helping customers, the average tenure is 15 years with the company. These trusted advisors have a sample of every product Lands' End offers so that they can answer customers' questions with complete confidence. Also, Specialty Shoppers work closely with Lands' End merchants to learn how each product is designed and constructed, what products it coordinates with and how it can be worn to flatter.

Elf of the Day

Lands' End is also spreading a little extra holiday cheer to its customer service representatives, choosing one a day to hold the special title of Elf of the Day. As a special treat, the Elf of the Day will be spreading holiday joy by offering randomly selected customers free monogramming or gift boxing through December 18th, the last day that Lands' End customers can order monogrammed gifts and receive them before Christmas.

Source: Lands' End
DODGEVILLE, Wis., Dec. 11, 2007 /PRNewswire/ --

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